Orders
Can I cancel my order?
It is our priority to get your order to you as fast as possible. For this reason, unfortunately we are not able to cancel an order once it's been place.
I put the wrong shipping address in my order, what should I do?
Although we can't guarantee we would be able to change your shipping address, please email us immediately at info@lobcosmetics.com. Include your full name, order number, and with the correct address.
I have not received my order confirmation, what should I do?
Sending order confirmations can sometimes take up to 24 hours. If you have not received your order confirmation email after 24 hours, please contact us at info@obcosmetics.com
I received incorrect items in my order, what should I do?
We apologize for the inconvenience, please email info@lobcosmetics.com. within 48 hours. Include your full name associated with your order and order number.
I am missing product from my order. What should I do?
Our apologize for any inconvenience caused by a missing product. Please email info@lobcosmetics.com within 48 hours. Include your full name associated with your order and the order number.
What do I do if my package is lost or stolen in transit?
Please email info@lobcosmetics.com. within 48 hours. Include your full name associated with your order and order number. We'll be happy to assist you!
Shipping & Returns
Return and exchange policy
We hope you love your purchases, but if for any reason you do need to return something to us please email info@lobcosmetics.com. No exchanges at this time!
My item arrived damaged, what should I do?
We apologize for any inconvenience caused by receiving damage item. Please email info@lobcosmetics.com. You'll need to provide your full name associated with your order and the order number.
How long does shipping take?
Once you place an order, please allow 2-3 business days for processing and handling. Once your order is shipped, depending on where you live, allow an additional 7-14 business days for you to receive your order.
Where do you ship from?
We ship our orders from Chicago Illinois, USA.
Products
Is LOB Cosmetics Vegan, Cruelty, and Gluten Free?
YES!
Where are LOB Cosmetics lipgloss products made?
LOB Cosmetics lipgloss are made in Illinois, USA.
Is your packaging recyclable?
All our packaging is 100% recyclable!
How often do you restock?
Restock dates vary depending on product availability.
Do you offer discounts or promotions?
Occasionally, LOB Cosmetics will offer discounts and promotions.
Do you offer free gifts?
Occasionally, LOB Cosmetics will apply a free gift with purchase orders.
Contact
How can I contact the customer service?
You can email us at info@lobcosmetics.com.
I contacted your customer service, when should I expect a response?
We respond to all emails as soon as possible. Our goal is to respond to all our customers within 24-48 hours.
Miscellaneous
I couldn't find the answer I'm looking for here. What do I now?
Send us an email, we would be happy to help you! You can email us at info@lobcosmetics.com. We would do our best to respond as quickly as possible, however please allow us 24-48 hours to received a response.
Where are you based out of?
LOB Cosmetics is located in Chicago Illinois, USA.
Payment
What forms of payment do you accept?
We accept all major cards, such as: American Express, Discover, Mastercard, and Visa. As well as express options such as: Google Pay, and Apple Pay.